Refund & Cancellation Policy

Free trial

You can cancel at any time during the 30-day free trial. You are not charged during the trial, so there is nothing to refund.

Monthly plans

• You can cancel at any time.
• Access continues until the end of the current paid billing period.
• There is no prorated refund for a partially used month, except where required by applicable law.

Annual plans

• You may request a refund within 7 days of an annual subscription charge.
• After the 7-day window, annual payments are non-refundable, except where required by law or for a verified duplicate or incorrect charge.

Duplicate or incorrect charges

If you believe you were charged twice or in error, contact support@blockinvo-iq.com. We will review the charge, and genuine duplicates are refunded in full after verification.

How to request a refund

Email support@blockinvo-iq.com from the email address on your account and include your workspace name and the charge you are asking about.

How refunds are issued

Approved refunds are returned through the original payment method or payment provider where applicable. Approved refunds are typically returned within 5–10 business days, subject to the payment provider and your bank. We do not offer instant refunds.

What is not refundable

• Partially used billing periods, subject to the annual 7-day window above.
• Charges where an account was terminated for a breach of the Terms of Service.
• Third-party fees passed through by providers, such as payment-processing fees or messaging fees.

Chargebacks

Please contact support@blockinvo-iq.com before raising a dispute with your bank or card issuer so we can resolve the issue directly.

Changes to this policy

We may update this policy from time to time and will post the updated version here with a new "Last updated" date.

Contact

AUTOMATE-iQ LTD, Ghana. Contact: support@blockinvo-iq.com.